Privacy
The short version: we collect what an order needs, we sell nothing about you, and you can ask us to delete it — one email.
What we collect
Your name, delivery address, email and phone — because a courier needs them. Your order history — so we can help when something goes wrong. Payment happens inside Razorpay; your card number never touches our servers. If you join the newsletter, we keep that email and nothing else.
What we never do
We don’t sell or rent your data. We don’t buy advertising lists. We don’t follow you around the internet. Analytics runs only after you accept the cookie banner, and it counts pages — not people.
Cookies
Three jobs: keep your cart, remember light or dark mode, and remember your cookie choice. Decline analytics and the site works exactly the same.
Flora, our oil guide
If you ask Flora a question, we keep the question and her answer — never your name or address, and your network address is scrambled before it is stored. We read these to make her answers (and our range) better. That is the whole story.
Your choices
Want a copy of your data, or want it gone? Email hello@theorganicforest.com from the address on your order and we’ll do it within 30 days — usually much faster.
Terms of use
Plain-language terms. The legal shape is standard; the spirit is: we sell you a real product, honestly described, and stand behind it.
Who you’re buying from
TORFO Wellness Private Limited, India — trading as The Organic Forest.
Prices & payment
Prices show in your local currency and that’s what you’re charged — no conversion surprises. In India, GST is included in the shelf price. Payments are processed by Razorpay.
What our products are — and aren’t
Our oils are cosmetic botanicals, not medicines. The research grades on this site summarise published studies; they are honest reading, not medical advice. Patch-test new oils, dilute essential oils before skin use, and talk to a doctor about anything health-related.
If something goes wrong
Wrong, damaged or underwhelming — our returns promise applies. We never ask you to ship oils back; flammable liquids don’t belong in return transit.
The boring-but-true part
Site content is ours — quote it with credit, don’t scrape it wholesale. We may update these terms; the version here is the live one. Disputes sit with the courts of Haryana, India.
Shipping
We ship across India today, with more markets rolling out. Every box carries the Certificate of Analysis (CoA) — the GC/MS proof of exactly what's inside the bottle.
| What | Detail |
|---|---|
| Dispatch time | In-stock orders leave us within 2–3 business days. |
| Delivery time | Typically 3–7 business days after dispatch, depending on your PIN code. |
| Where we ship | All of India. International shipping is coming. |
| Tracking | At launch you'll get a tracking link by email. In demo mode we confirm by hand. |
Bulk and private-label runs are made to order and take about 2–3 weeks — see wholesale.
Returns
We want you to trust what's in the bottle. If something isn't right, we'll make it right.
The window
You can request a return within 14 days of delivery.
What can come back
- Unopened, sealed bottles — full refund or replacement.
- Damaged, leaked, or wrong item — covered in full, no questions; see below.
Why we never ask you to ship oils back
Botanical oils are classed as hazardous for return transit (flammable liquids), so bottles are never shipped back — to us or anyone. If your order arrives damaged, defective or wrong, contact us with a photo: we replace it or refund you in full, and you keep the bottle.
Refunds
Once we confirm the issue from your photos, your refund is approved and issued to your original payment method.
- Refunds are processed within 5–7 business days of us receiving the return.
- Your bank may take a few extra days to show it.
- Original shipping is refunded when the return is our fault (damaged, wrong, or defective item).
Prefer a replacement instead of money back? Just say so when you contact us and we'll send a fresh bottle.
Damaged or wrong item
If a bottle arrives broken, leaked, or it's simply not what you ordered, that's on us.
- Tell us within 48 hours of delivery and send a photo if you can.
- We'll ship a replacement or refund you in full — including shipping.
- You won't need to ship the damaged item back unless we ask.
Contact us
Start a return, ask about a refund, ask a privacy question, or just check something — we're quick to reply.
Email hello@theorganicforest.com
Or use the form on our Help & contact page.