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Orders & Shipping

How fast do you ship, and where?+
In-stock orders are on their way within 2–3 working days. We ship across India today, and more markets are rolling out. Every box includes the Certificate of Analysis for what's inside.
Do you ship internationally?+
We currently ship within India. Direct international shipping is on the roadmap — check back soon.
How do I track my order?+
When your order ships you'll get an email with a tracking link — tap it to follow the parcel. Lost the email or it's been more than a few days? Send us your order number and we'll chase it.
Can I change or cancel an order after placing it?+
If it hasn't shipped yet, we'll do our best — email us with your order number and the change as soon as you can. Once it's with the courier we can't pull it back, but you're always covered by our returns promise below.
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Returns & Refunds

Can I return an oil?+
No — and you never need to. Botanical oils are classed as hazardous for return transit (flammable), so bottles can't be shipped back. If anything arrives damaged, faulty or not as described, contact us with a photo and we'll replace it or refund you in full — keep the bottle. Full terms: returns policy.
Something's wrong with my order — what do I do?+
Email hello@theorganicforest.com with your order number and a photo of the issue. We reply within one working day with a replacement or refund. Nothing gets shipped back.
When will I get my refund?+
Once we confirm the issue from your photos, refunds are processed to your original payment method, typically within 5–7 working days — the exact timing depends on your bank or card provider.
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Using the Oils — Safety & Dilution

Do I need to dilute the oils? What ratio?+
Essential oils are highly concentrated and should not go on skin neat. Dilute them in a carrier oil (like our jojoba or argan) first. A simple guide for body use:
StrengthPer 30 ml carrier
1% — face / sensitive / dailyabout 6 drops
2% — general body useabout 12 drops
3% — short-term, local spot useabout 18 drops
Carrier oils (jojoba, argan, coconut, almond) can be used directly on skin and hair. When in doubt, start lower — less is more.
How do I do a patch test?+
Before using a new oil, dab a small amount of the diluted blend on the inside of your forearm, cover it, and wait 24 hours. If you see redness, itching, or irritation, don't use it. Always patch-test a new oil even if you've used others before.
How should I store the oils, and how long do they last?+
Keep them cool, dark, and tightly capped — away from direct sun and heat. Stored well, most carrier oils keep around 12 months after opening and essential oils often longer (citrus oils are shorter-lived). Each bottle carries its own best-before date; if an oil smells off or rancid, retire it.
Are these oils food-grade or safe to ingest?+
No. Our oils are made for topical and aromatic use — skin, hair, and diffusing. They are not intended to be swallowed. Please don't ingest essential oils except under the guidance of a qualified professional.
Are they safe during pregnancy, for children, or around pets?+
Use extra caution. Some essential oils aren't recommended during pregnancy or breastfeeding, for young children, or around pets — cats in particular are sensitive to several oils. We can't give individual medical advice, so please consult your doctor, midwife, or vet before use if any of these apply to you.This is general guidance, not medical advice. When in doubt, check with a qualified professional.
Can I use them directly in a bath or diffuser?+
In a diffuser, follow the device's instructions — usually just a few drops in water. For a bath, never drop neat essential oil into the water (it floats and can irritate skin); first blend it into a carrier oil or an unscented base, then add that. Carrier oils can be added to a bath as-is.
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Product & Quality — Certificate of Analysis

What is a Certificate of Analysis (CoA)?+
It's the GC/MS lab report that shows exactly what's in the bottle — the proof behind "what's on the label is what's in the bottle." One travels in every box.
How do I read a CoA?+
A few things to look for:
  • Botanical name & batch number — ties the report to your exact bottle.
  • GC/MS constituent profile — the list of compounds and their percentages; the key markers should fall in the expected range for that oil.
  • Test date & lab — shows it was tested by an independent lab, not self-declared.
  • Purity / adulteration check — confirms nothing was cut or diluted.
The batch number on your bottle should match the one on the CoA in the box.
Are your oils pure and single-origin?+
Yes — we source single-origin and test every batch by GC/MS so you get the real thing, nothing cut or stretched. The CoA in your box is the receipt for that claim.
The oil's colour or scent looks different from last time — is that normal?+
Often, yes. These are natural, single-origin oils, so colour and aroma can shift a little between harvests and batches — that's a sign they're real, not synthetic. If you're ever unsure, check your batch against its CoA, or send us the batch number and we'll confirm.
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Payments

Can I pay on the website?+
Yes — add items to your cart and check out on this site. Secure card payment is in test mode while we finish the gateway, so you can place your order here today.
Are the oils the same batch every time?+
Every bottle is the same single-origin oil, same batch, with the CoA in the box. Order on-site and we look after you end-to-end.
Is on-site payment secure?+
Yes — card payments run through a secure, PCI-compliant gateway; we never see or store your card details.
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Wholesale & Bulk

Do you sell wholesale or private label?+
Yes. We do packs, by-the-litre volume, and private label — your brand, our tested oil, with a spec sheet and CoA for every batch. Tell us what you need below and the wholesale concierge will quote per volume.
Can I get a sample before ordering in bulk?+
Yes — we send a sample with its Certificate of Analysis so you can test the oil before you commit to a run.
What are the lead times for bulk orders?+
In-stock orders ship in 2–3 days. Bulk and private-label runs typically take about 2–3 weeks, depending on volume and packaging.

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hello@theorganicforest.com
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Wholesale concierge

Packs, by-the-litre volume, and private label — for a tailored quote.

Ask the concierge

Send us a message

Questions, feedback, or a special request.

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Wholesale & bulk

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Packs & volume. Packs of 6 and 12 are priced on each product page. Beyond that — by the litre or drum — we quote per volume.
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Private label. Your brand, our tested oil, with a spec sheet and CoA for every batch.
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Samples. We send a sample with its Certificate of Analysis so you can test before you commit.
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Lead time. In-stock orders ship in 2–3 days; bulk and private-label runs take about 2–3 weeks.
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Prefer email? Write to hello@theorganicforest.com.